At KAMELUS, we are committed to delivering your essential oils quickly and reliably, whether you’re ordering from within India or from anywhere else in the world. Our shipping policy outlines the fees and conditions for both domestic and international orders. Please read below for full details.
Domestic Shipping (Within India)
Free Shipping: Orders totalling more than Rs 1000 qualify for free shipping.
Flat Shipping Fee: Orders totalling less than Rs 1000 will incur a flat shipping fee of Rs 100.
Estimated Delivery Time: 7-15 business days from the date of dispatch.
Carriers: We partner with trusted local couriers such as India Post, DTDC, Blue Dart etc to ensure your order reaches you on time.
Note: We put our best effort into shipping orders on time, but shipping is beyond our control once the order is dispatched. If things get delayed, please have patience and report the issue to us. We’ll make our best effort to get things done, and customer cooperation is a must to support this endeavour.
International Shipping
Free Shipping: Orders totalling more than $20 qualify for free shipping.
Flat Shipping Fee: Orders totalling less than $20 will incur a flat shipping fee of $5.
Estimated Delivery Time: 15-30 business days from the date of dispatch, depending on the destination country.
Carriers: We use reputable international carriers like DHL, FedEx, UPS etc for reliable delivery.
Customs and Import Duties: International orders may be subject to customs fees, import duties, or taxes levied by your country. These additional costs are the responsibility of the customer and are not included in the shipping fee.
Note: We put our best effort into shipping orders on time, but shipping is beyond our control once the order is dispatched. If things get delayed, please have patience and report the issue to us. We’ll make our best effort to get things done, and customer cooperation is a must to support this endeavour.
General Information
Order Processing: Orders are processed and dispatched within 1-2 business days of purchase.
Tracking: A tracking number will be provided via email once your order ships, allowing you to monitor its progress.
Contact Us: For any questions or assistance, reach out to our customer service team at support@kamelus.in